top of page

Frequently Asked Questions

  • Can I combine packages?
    Yes, packages can be combined.
  • Where are parties held?
    You have the option of us bringing the party to you at a location of your choice and we handle set up and take down. You also have the option of having your party on our 24-foot trailer. We will bring the trailer to you ready to host your party.
  • Can I purchase additional time?
    Additional time can be purchased if scheduling permits.
  • How do I book a Party?
    It’s easy to book a party! All parties are booked at least 2 weeks in advance. A non-refundable $150 deposit is required to guarantee the event date and time. Fill out the book a party information on the book page, and a staff member will get in touch with you within 24 hours or you can simply give us a call (770) 742-8739 Mon –Fri 12pm -5pm • Please understand that inquiring about a party does not hold the party date. If we do not receive your deposit and completed paperwork within 5 days, you will forfeit your event date for another potential booking. • The final balance will be due 1 week before the party. We accept Cash App, Zelle, Venmo, Apple Pay and cash. No checks. Parties book within 1-week, full payment is due immediately. • If payment is NOT received, a $50 late fee will be added to the final bill • Deposit will be applied to your total party price
  • Can I make changes to my party after I book?
    Yes, you can make changes to your party, but all changes must be made no later than 1 week before the party date. After 1 week, all party details are final.
  • What about parking for the party trailer?
    Please leave some space for us to park on flat land where we will not be blocked. You are responsible for securing parking space and getting a parking permit (if needed).
  • What is the refund policy?
    • Deposits are non-refundable. If canceled at least a week before the scheduled party, the amount will be applied to a rescheduled party. • No call, no show parties are non-refundable. If you are not available for your party, you are able to reschedule with a $100 fee added on to the bill. The amount paid is not refundable but transferable.
  • What is the cancellation policy?
    We understand life happens and you might need to reschedule your party. If you cancel within 1 week, we will gladly transfer your deposit to another party date. • We require at least a 1-week cancellation notice, while we want to be fair and understanding to all of our customers, we have to pre-purchase most items. • If you cancel with less than a 1-week notice, you forfeit your right to your non-refundable deposit. No shows: Once the party is booked, if there is any party participant that does not show, payment is still required for this participant. • Because our parties are based on a predetermined schedule, it is important that guests arrive on time. • Guests arriving late can participate at the point where the party has progressed.
  • What do I need to do as the parent/chaperon/host(ess)?
    • The adult hosting the party is responsible for the behavior of all party guests. • It is your responsibility to take charge if a child is not behaving, becomes ill, or does not wish to participate. • It is your responsibility to check with your guests for specific food allergies. • Have all nail polish removed from hands and feet if booking the Luxury Spa package. • Have the party area and/or driveway clear for setup.
bottom of page